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Frequently Asked Questions
The Process? + -
STEP 1 — BOOK A CONSULTATION
We operate by appointment, please get in touch and we can organise a consultation with one of our team. We'd love to host you in our Hyde Park showroom in Johannesburg or at one of our ‘trunk shows’ that operate throughout Africa. Or, depending on your location, we are happy to come to you for a private in-home or in-office appointment. Essentially, whatever is easiest, we'll work around you to make the process as enjoyable as possible.
STEP 2 — DESIGN & FIT
With a wide selection of the finest European and Asian fabrics, trimmings and infinite design options, we are here to give you the best possible advice to ensure that you look and feel your best. We are good listeners and we are here to work with you to make sure that together we can build your ideal wardrobe. Every client gets their own individual series of patterns from an exhaustive fitting process conducted by a highly trained professional fitter. We take a 50% deposit before we begin the work.
STEP 3 — REVIEW
Your garments will be ready in 2 - 8 weeks depending on the fabric and label you choose. We have White label which is made in South Africa and Black label which is made in Naples, Italy Once your garments arrive we will contact you for a follow-up fitting, where together, we review your garments and work out any adjustments that need to be made. We have our own in-house team of expertly trained tailors to make sure that any changes can be made promptly.
* Timing can be impacted by make and cloth choices. If you have an event date, please be sure to mention it at the time of booking.
STEP 4 — REORDER
Whether it's casual, formal, evening or weekend, now that we have your preferences and patterns on file, reordering is simple. Contact your fitter directly or our customer service team for another appointment.
Adjustments to MTM garments? + -
After your first appointment at B.B , a fitting will be organised once the garment is made and ready for your 1st baste fitting. During this fitting the tailor will determine, with you, whether any adjustments need to be made. In the odd case that a garment cannot be adjusted reasonably, P Johnson will organise for the client to be re-fitted and the garment will be remade. There is no cost to the client undergoing this process, unless it’s a result of a significant and measurable change in build.
Do you sell gift vouchers? + -
Vouchers can be purchased and redeemed online or in our Hyde Park showroom. They are valid for 12 months from the date of purchase. The voucher must be presented when wishing to redeem it. Vouchers are non-refundable.
Purchase gift cards online here.
Alterations? + -
MADE-TO-MEASURE GARMENTS
The cost of alterations are included in the initial purchase, up until the final fitting, when the fit of the garment is mutually agreed upon between tailor and client. Any alterations after this time, will be charged at cost-price to the client, except when it’s a result of a manufacturing fault in the garment.
READY-TO-WEAR GARMENTS
We offer an alterations service for ready-to-wear garments.
What Cloth can I choose from? + -
We work with some of the best fabric mills in the world most of which are based in Italy in the Biella region. We have an assortment of British, Italian, Thai and Chinese fabrics for you to chose from and satisfy your need. You will work with a consultant who will guide you on the best fabric for your desired garment to achieve the best form and function for your needs.
How long does it take to make a suit? + -
It takes 2-8 weeks to make a suit depending on which label you choose. Black label is handmade in Naples, Italy and takes 8 weeks whereas the White Label is made in South Africa and takes 10-14 days. Lead times can also be affected by fabric choice and availability.
Where are BB garments made + -
We partner up with the best makers and artisans in South Africa and around the world. We currently have garments made in Japan, China, Italy and South Africa. We aim to produce the highest quality while still providing value for our customers


